top of page

Terms of Use

Full Frame Coach

Please read These TERMS OF SERVICE carefully before using this website or PURCHASING OUR PRODUCTS.

This website is maintained for your personal use and viewing. The access and use of the website featuring these terms and conditions constitutes your acceptance of these terms and conditions. They take effect from the date on which you first use this website.

You agree to use this site only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person, and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this site.

You are prohibited from posting or transmitting via this website any unlawful, defamatory, obscene, offensive or scandalous material, or any material that constitutes or encourages conduct that would be considered a criminal offence, likely to give rise to civil liability, or otherwise violates any law. We will fully co-operate with any law enforcement authorities or court order lawfully requesting or directing us to disclose the identity of anyone posting any such information or materials on this website.

These terms also apply when you purchase any of our products or services on this Site including our group and individual coaching  programmes and other products (collectively, our “Products”).  By accessing or using the Site or purchasing a Product, you agree to be bound by and to follow these terms.


Governing law

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.


Your privacy is important to us!  Please review our Privacy Policy for information explaining the information we collect and how we use it. Note: we will never actively sell your information to third parties.

Links to external websites

Links on this website will lead to other websites which are not under our control. We are not responsible for the content of any linked site. Listing and linking should not be taken as an endorsement of any kind and we accept no liability in respect of the content. We cannot guarantee that these links will work all of the time and have no control over the availability of the linked pages.


This website contains information contributed by a range of individuals and organisations, so we offer no warranties that information published here is accurate or up-to-date. It does not constitute legal or other professional advice. Please see our Disclaimer.


Most of the material featured on this website is subject to copyright protection.

All content provided on the Site and in the Service, including all products, social media assets and online class and workshop materials are the intellectual property of Full Frame Coach. They are provided to our clients for their learning and not for commercial use.

You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format whatsoever any of the content of the Site or the Service, in whole or in part without our prior written consent. You may not remove any trademark, copyright, or other notice from the content of the Site or the Service. We reserve the right to immediately remove you from the Service, without refund, at to pursue all available legal remedies against you if you are caught violating this intellectual property policy.

Third party and user generated content

User-submitted material (such as users’ comments) on this website is the copyright of its author. By submitting material, users grant this website and the publishers of documents via this service the right to reproduce, edit, publish and broadcast it. This right is non-exclusive, and users are not prevented from reusing their own submitted material elsewhere. Users retain copyright in their work, and may not reproduce other users’ submitted material without their explicit permission.

Payments for Online Purchases

Payment for your online purchases shall be made via credit card, Paypal or other Company-approved payment method, as specified at the point of payment. By placing an order with us, you agree that we may charge your account the full purchase price, including all fees for shipping and all applicable taxes, immediately or, if you have elected an optional payment plan, in accordance with the payment plan schedule provided at the point of purchase.  All prices and other amounts are listed in British Pounds Sterling.

By placing an order with us, you represent and warrant that the credit card or payment account being used is yours, and/or that you are duly authorized to use the account, and you agree to indemnify and hold harmless Full Frame Coach and each of its officers, directors, employees, contractors, coaches, representatives, agents, successors and assigns (each, a “Company Releasee” and collectively, the “Company Releasees”) from any and all damages or losses of any nature or kind, including attorneys’ fees, that any Company Releasee may incur arising from any breach of or inaccuracy in the foregoing representation and warranty.

Every effort has been made to ensure the accuracy of prices, items, and availability of Products available through our Site; however, typographical or clerical errors do occur. Accordingly, we reserve the right to revoke any stated price and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we will issue a credit or charge to your account in the amount of the charge. Images of Products on the Sites are for illustrative purposes only; actual Products may differ from such images.

We will email you to confirm the placement of your order and with details concerning product or service delivery. In the event that there is an error in the email confirmation or with course emails (like the spam folder stole it), it is your responsibility to inform us as soon as possible. Truly, please let us know as soon as possible. We never want you to feel like you ordered something and we did not deliver, because that is awful.

Cancellations, Refunds and Programme Rules

Upon placement of your order, you will receive a copy of the contract associated with the programme you’ve purchased. Basic terms and conditions are listed below:


  • Change Your Lens - 3 working days notice to cancel or reschedule otherwise you will be charged for the appointment. “No shows” will not be reimbursed. No refunds or transfers are available for Change Your Lens.


  • Private coaching – 3 working days notice to cancel or reschedule otherwise you will be charged for the appointment. “No shows” will not be reimbursed. In the event of early termination, the client will be charged for all sessions, classes or seminars used to that date at the retail price of termination. In addition, there will be an early termination fee of £100.


  • Rethinking Goals - Appointments cannot be rescheduled as You, In Focus is a group coaching programme. Any ‘no shows’ will not be rescheduled or reimbursed. No refunds or transfers are available for Change Your Lens.


  • You, In Focus - Appointments cannot be rescheduled as You, In Focus is a group coaching programme. Any ‘no shows’ will not be rescheduled or reimbursed. Full Frame Coach offers a 100% money back guarantee. If the Client doesn’t see a difference in being a women leader by the end of the programme, and they can show Full Frame Coach that they have completed the work as set out through the group coaching programme, Full Frame Coach will refund your payment in full.


  • The Unlearning Circle - Appointments cannot be rescheduled as You, In Focus is a group coaching programme. Any ‘no shows’ will not be rescheduled or reimbursed.



This is a safe space for all people, especially those from the Global Majority. We believe Black Lives Matter and we will not stand for discrimination or harassment of any kind from our clients, colleagues or collaboration partners.

Definition of Discrimination: Within the UK, It is against the law to discriminate against anyone based on the following protected characteristics under the Equality Act 2010: age; gender reassignment; being married or in a civil partnership; being pregnant or on maternity leave; disability; race including colour, nationality, ethnic or national origin; religion or belief; sex; sexual orientation.

Definition of workplace bullying and harassment: Any behaviour that is unwanted or offensive to the recipient, which creates a hostile, offensive, humiliating, or intimidating environment. In the UK, harassment is unlawful under the Equality Act 2010.

If you experience any of the above as a client, please reach out immediately to


Last updated: 9 April 2023

bottom of page